2/18/2021
BRIDGEPORT, CT—Pulse Commerce, a leading Omnichannel Order Management System and Inventory Platform, today announced that it has been recognized in Forrester’s Now Tech: Omnichannel Order Management Systems, Q1 2021 report. The report provides an overview of 30 Omnichannel OMS providers across various sizes and geographies.
“We are very excited to be featured in this list of 30 leading providers for OMS”, said Manish Chowdhary, founder and CEO of Pulse Commerce. Pulse Commerce combines OMS with optional components that power eCommerce from end-to-end, including Inventory & Fulfillment Management, Ecommerce Platform, CRM, and POS. Retailers can take advantage of the full Pulse Commerce suite or use it alongside their existing services using our rich and mature integrations.
According to Forrester, OMS provides enterprise-level inventory visibility and distributed order management (DOM), customer order management, and store fulfillment. All of which became more relevant as COVID-19 changed customer behaviors dramatically and eCommerce flourished in 2020.
The spike in order volumes from COVID can lead to a sharp increase in “Where is my order” calls from anxious customers. But Pulse Commerce retailers have proactive shipping notifications that inform retailers of any shipping issues like failed delivery attempts, late deliveries, or weather related delays. So, they can inform customers of any potential delays or issues before customers get restless, turning a potentially bad experience into a loyalty-boosting event. Learn more about building customer loyalty from our in-depth article here.
Since 2020, Pulse Commerce also integrates with Cahoot, an ecommerce order fulfillment network that allows brands and retailers to offer 1-day and 2-day delivery. With Cahoot, merchants can distribute their inventory closer to customers and deliver orders within 1-day or 2-days using inexpensive ground shipping.
Find out how Pulse Commerce makes commerce simple through our no-commitment demo.
About Pulse Commerce
Pulse Commerce is the leading cloud platform for enterprise order & inventory management, empowering retail leaders with unprecedented visibility and control of inventory, orders, and customers. Retailers rely on Pulse Commerce to improve order turnaround, increase customer satisfaction, and optimize inventory control and fulfillment costs.
About Forrester
Forrester Research (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations. For more information, visit forrester.com.